We are implementing a limited contact procedure property-wide. All staff & guests, the way we conduct business & go about our day will all be affected in some way. These procedures are structured to keep you, your family, and our staff safe. Our KeepSafe initiative will help you better enjoy your experience with us while keeping safety in mind.
We will update this as changes occur. We keep up-to-date with the local government & health officials to ensure we start amenities at the proper times & when it will be the safest for all our guests and staff. We ask that anyone that feels sick, stays home, regardless of the nature of their visit with us.
We are offering our guests some different options during this time with the goal of doing what is best for each individual. We have a seven (7) day cancellation policy for full refunds. As long as the reservation is cancelled at least 7 days prior to the check-in date, a full refund of the deposit paid can be issued. We are also giving the option to move the reservation to another date or receive a gift certificate in the amount of the deposit paid to be used towards a future reservation. These options are available to guests even within seven (7) days of the reservation.
Check-in is located in the North Lobby off of Water Street & Myrtle, directly across from our guest parking lot. We ask that guests maintain a distance of 6’ between themselves and any other people in the lobby at the time of check-in. We have hand sanitizer & hand washing stations either at the front desk or within the immediate vicinity.
Following all stays, for the health & safety of our guests & staff, we must allow adequate time to sanitize & clean each room. We guarantee check-in for 4pm, but, if you are looking to get in a little early, we ask that you call any time after Noon the day of your reservation to see if early check-in is available. If we are unable to give you an estimated early check-in time when you call, simply confirm your phone number with the agent and request to receive a call if/when the room is ready early. Because of the extra time needed to ensure proper cleaning & sanitation, early check-ins may not be available.
Check-out time is 11 AM. We encourage guests to “self check-out” by leaving your keys in your room & calling the front desk on your way out the door. If you have questions or need to speak with someone about your stay, we still encourage phone calls, but, you are also welcome to stop by the front desk, just know you have the option for contact-free check-out.
We have also taken this time to adjust our housekeeping practices. We ask that if you received a breakfast tray, you place it in the hallway when you have finished, even if you are checking out not long after that. Part of the adjustments we’ve made include extra time in each room between guests. Meaning, for the time being, we are not booking rooms with back-to-back guests. We leave the room to sit for a day before we start our multi-stage cleaning process. This process consists of 3 “layers” of cleaning, each separated by a set amount of time and performed by different staff members. First, after the room has been unoccupied for 24 hours, a designated staff member will go in to remove any trash, bedding & linens. Next, another staff member will come in and completely clean & sanitize. Lastly, a final staff member will come in with the finishing touches for freshly cleaned & sanitized linens & towels. On any given day, our staff will be assigned to their designated stage & will ONLY perform those duties that day (ex. Those assigned to trash/linen removal will only do trash/linen removal that day).
As updates from the governor come in, we adjust accordingly. We still have a continental breakfast available to our overnight guests, which, per CDC guidelines, is delivered to your room at a time specified by you the night before. We ask that if you do wish to have breakfast that your menu card be placed on the outer handle of your door by 10 pm the night prior. We also offer a take-out menu with picnic options that our overnight guests can also order as room service. Our take-out & picnic options can also be enjoyed on our rooftop patio (must put request for this in with the front desk when placing order). Guests can take their meal up to our patio as long as they have requested & been approved to do so through the front desk. We ask that anyone wishing to enjoy their meal on the patio follow a few simple rules in order for everyone to be able to enjoy the space and also so we can continue to offer it as an option:
1. Please request patio space when placing your order & sign in when you pick up your meal. No one is allowed on the patio without staff approval.
2. Please be reasonable with your time frame. Keep in mind that we can only allow so many people in the space at a time and others may be waiting to enjoy a meal as well.
3. Please respect the space. The tables are placed where they are for social distancing purposes, therefore, furniture is not to be moved under any circumstance.
4. Please clean up after yourselves. We have placed a number of large trash cans that are easily accessible, please make sure dispose of any items vs. leaving them laying around.
5. THERE IS ABSOLUTELY NO SMOKING ON THE PATIO
6. Finally, please be sure to sign out at the desk upon departure. We have staff assigned to immediately sanitize tables, chairs, door handles, etc and our policy in place for this is to also keep time records to ensure the optimal safety of our guests.
We appreciate guest cooperation in following these few rules. If we have people not social distancing, not cleaning up after themselves or just not respecting the space or others in general, we will not be able to continue to offer this as an option.
Our conference rooms are sanitized on a daily basis, whether meetings have been held in them or not. When conferences are being held, we will adjust the frequency of the sanitation process of the room accordingly. We have options for individually bottled beverages and individually packaged snacks that can be set up for attendees without contact with staff being necessary. We also set our conference rooms up so that there is plenty of space between attendees to comply with proper social distancing.
As CDC guidelines change, we will adjust accordingly, as soon as we can offer more options, we will, but not before ensuring plans are in place to keep you, your family & our staff safe & healthy.
Thank You for Your Support, Patience & Understanding.